Thank you for your interest in becoming a customer of Last Expressions. It is the policy of our business that a ‘New Customer Engagement Letter’ is completed by all our new customers. This letter sets out our terms of engagement. Please read it and make sure you understand the scope of our engagement.
If the terms are acceptable, please sign the enclosed copy of this engagement letter and return to our office. Please contact this office immediately if you do not understand, or wish to discuss, any aspect of the terms of this engagement.
Purpose and Scope
The engagement of Last Expressions is to provide the customer with the following:
- Raw pine casket in flat pack form
- Timber tattooing to the customer’s design
- Lining of casket
For services provided you might like to include the following statement:
Subject to any agreement to the contrary, the work is limited to the above services noted.
The engagement will include the operations and procedures of the customer as detailed below:
Last Expressions will ensure that all products/services are provided in accordance with agreed timeframe (as noted on purchase order) and to a professional standard.
Period of Engagement
This engagement will start upon acceptance of the terms of engagement by the customer as noted by execution of this letter.
In conducting this engagement, information acquired by us during the engagement is subject to strict confidentiality requirements. That information will not be disclosed by us to other parties except as required or allowed for by law, or with your express consent.
Unless otherwise stated in writing, any estimates which we provide to you of our anticipated fees, disbursements and charges for any timber tattooing are only indicative of the amounts you can expect to be charged. Estimates are not quotes and are not binding on us.
The fee arrangement is based on the expected amount of time and the skill level of staff required completing the services at the respective hourly rates. Where quotations have been provided for specific services, these quotations will provide adequate detail of all time and allocated staff and rates. If circumstances of the services to be provided change from the original quotation, a new quotation between the two parties will be agreed before any further work is undertaken.
Refunds and Returns
We are not required to provide a refund or replacement if you change your mind.
But you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.
Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.
Please keep your proof of purchase – e.g. your receipt.
Terms of Trade
The terms of payment are strictly full payment prior to delivery. An itemised account of all charges, costs and disbursements will be provided on the invoice. Terms of trade must be agreed to prior to commencement of sales transactions between Last Expressions and the customer.
Once you are satisfied with the terms of our engagement, please sign and date both copies of this letter.
One copy should be forwarded to us as evidence of your acceptance of the terms of our engagement. You should retain the other copy for your records.
We thank you for the opportunity to provide a casket to you. I hope that it expresses the essence of you.